What are the bags made of?
Our bags are made from high-quality nylon, known for its durability and lightweight properties.
How do I clean my nylon bag?
To clean your nylon bag, simply wipe it with a damp cloth. For deeper cleaning, you can use a mild
detergent with lukewarm water. Avoid using harsh chemicals or machine washing, as it may damage the
Can I return or exchange my purchase?
Yes, we have a return and exchange policy in place. Please refer to our Returns & Exchanges page for detailed information. Click here
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your
shipping address to see if we deliver to your location.
How long will it take to receive my order?
Delivery times may vary depending on your location. Typically, orders are processed and shipped within
1-2 business days. For estimated delivery times, please refer to our shipping information.
- Within Metro Manila: 2-5 days
- Outside Metro Manila: 5-10 days
Please note that these timelines are estimate and can vary based on external factors outside of our control
Can I track my order?
Yes, once your order has been shipped, you'll receive a tracking number via email, allowing you to track your package in real-time.
What payment methods do you accept?
We accept a variety of payment methods, including paymongo partners (Gcash, Paymaya, etc)
credit/debit cards (Visa, MasterCard), PayPal, and other secure online payment options. You can select
your preferred payment method during checkout.
How do I contact customer service?
For any inquiries or concerns, please reach out to our customer service team through firstname.lastname@example.org or contact us here
Are your bags waterproof?
Yes, our nylon bags are designed to be water-resistant, making them suitable for various weather conditions. However, they are not fully waterproof, so we recommend avoiding prolonged exposure to heavy rain.